Terms and Conditions
Last updated: June 18, 2024
Introduction
Welcome to Enishi! We are thrilled to have you here. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please take a moment to read them carefully.
Company Information
Enishi is an online fashion store based in Ahmedabad, India, passionately committed to curating high-quality fashion products that align with your unique style preferences. Our mission is to offer trendy and comfortable clothing suitable for every occasion, ensuring you feel confident and stylish.
Our Products
At Enishi, we take pride in our diverse range of fashion items. Currently, our collection showcases stylish unisex t-shirts. We are continuously expanding our product line to include an exciting array of fashion staples such as jeans, jackets, accessories, and more. Stay tuned as we evolve and introduce new styles to complement your wardrobe.
Payment Options
We strive to enhance your shopping experience by offering a variety of secure payment methods through Razorpay, including:
- Credit/Debit Cards
- UPI
- Net Banking
- Cash on Delivery (COD)
Rest assured, all transactions are processed securely, and we handle your payment information with the utmost care and confidentiality.
Shipping Information
Where We Ship: Currently, we fulfill orders across India.
Delivery Times: Orders typically arrive within 7-8 business days, though delivery times may vary for remote locations.
Shipping Costs: We charge a flat shipping fee of ₹50* for deliveries across India. (*Shipping costs are subject to change; please visit our website for current rates.)
Order Tracking: Once your order is dispatched, you will receive a tracking number via email, enabling you to monitor its journey until it arrives at your doorstep.
Returns and Exchanges
Your satisfaction is paramount to us, and we strive to resolve any issues promptly. Here’s our policy on returns and exchanges:
Returns: Should you receive a defective item, please contact us at contact@enishi.in within 3 days of delivery. In your email, kindly include a video clearly demonstrating the defect to expedite the resolution process. We will work diligently to ensure a satisfactory outcome. Customers are responsible for the cost of return shipping*.
Exchanges: We evaluate each return request on a case-by-case basis to uphold fairness and customer satisfaction. Unfortunately, we cannot process exchanges for unsubstantiated claims.
Privacy and Security
Protecting your privacy is fundamental to us. Here’s how we manage your data:
Data Protection: We employ advanced encryption protocols to safeguard all customer data, ensuring your personal information remains secure.
Privacy Assurance: We never sell or share your data with third parties. For a detailed understanding of our data handling practices, please refer to our Privacy Policy available on our website.
Creating an Account
To facilitate your shopping experience with us, creating an account is essential:
Information We Collect: During account creation, we collect your email address, password, shipping address, and phone number.
Account Security: We implement robust security measures to protect your personal information. It is your responsibility to maintain the confidentiality of your account details and oversee all activities conducted under your account.
Limitation of Liability
While we endeavor to provide accurate and timely service, unforeseen challenges may occasionally arise. Enishi limits its liability concerning delays, product defects, and website errors. We appreciate your understanding and patience during such circumstances.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Gujarat, India. Any disputes arising from or related to these terms will be exclusively adjudicated in the courts of Gujarat.
Changes to Our Terms
To ensure relevance and fairness, we periodically review and update our Terms of Service. Should any modifications occur, we will notify you via email. We conduct comprehensive reviews every six months to keep our terms aligned with industry standards and customer expectations.
Customer Support
We are committed to providing exceptional customer support:
Availability: Our dedicated support team is available during standard business hours, Monday through Friday, based on Indian Standard Time (IST). We strive to address all inquiries promptly, with a typical response time of within 4 hours.
Contact Us: For further assistance or inquiries, please do not hesitate to reach out to us at contact@enishi.in.
Thank you for choosing Enishi. We are excited to serve you and assist in expressing your distinctive style.